Privacy Policy

This Privacy Policy sets out how Overwood Catering & Events, Corp. d/b/a Overwood Artisan Platters ("we," "us," or the "Company") uses and protects any personal information you provide when you use our website, www.overwoodartisanplatters.com (the "Site"), place an order, or create an optional account. We are committed to protecting your privacy, and any information you provide will only be used as described in this policy. We may revise this policy from time to time to comply with new laws or reflect changes to our services, and we will inform you of material changes before they take effect. This policy is effective as of August 4th, 2026.

Ordering & Optional Registration

You do not need to create an account to place an order, all standard orders can be completed as a guest. Creating an account is entirely optional and is currently only required to participate in the Overwood Rewards Program (see our Terms and Conditions). If you choose to enroll in the Rewards Program, we will collect the information described in that program's terms, including your name and email address, in order to activate your account and administer your rewards.

From time to time, our Site may offer surveys or contests. Participation is optional; declining has no effect on your ability to use the Site or place an order. Information collected through a survey or contest is stored on our servers and is not shared with third parties beyond what's disclosed in this policy.

We may also collect personal information when you contact our support team, in order to verify your identity and assist with your inquiry. Communications you send us may be retained to process your request and improve our services.

If you have a Rewards Program account, you may delete it at any time by contacting us or through your account settings. Deleting your account will remove your associated information from our servers, though this may take some time to process, and deleted information cannot be restored.

What Information Do We Collect?

We may collect the following:

First and last name
Delivery address and ZIP code
Telephone number
Email address (and username, if you create a Rewards account)
Payment information (processed by our payment providers, see "Controlling Your Personal Information" below)
Other information relevant to fulfilling your order or operating the Site

If we need to collect additional categories of information in the future, we will update this policy and obtain your consent first, where required. Any optional promotions or surveys requesting additional information will always be clearly optional.

How We Use Your Information

We use the information we collect to:

Fulfill and deliver your order
Maintain internal records
Improve our products, services, and Site
Provide customer support
Send promotional emails about new products, offers, or updates — only if you've opted in to receive them
Customize your experience on the Site

Automated Decision-Making & AI-Powered Customer Service

Overwood Catering uses an AI-powered virtual assistant ("Lyro") to help answer customer questions, provide product recommendations, and assist with general inquiries. When you interact with this assistant, your messages may be processed automatically to generate a response. This assistant does not make final decisions that legally or similarly significantly affect you, such as accepting or rejecting an order, issuing a refund, or resolving a complaint, without the ability for a human representative to review the matter at your request. You may request to speak with a human representative at any time by emailing info@overwoodartisanplatters.com or calling (786) 333-9291.

Site Security

We're committed to keeping your information secure and use reasonable physical, electronic, and managerial safeguards to protect it, including internal reviews of our data practices. However, the Internet is an open system, and we cannot guarantee that data or communications will never be intercepted by third parties. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Cookies

We use cookies, small files stored on your device, to help the Site function properly and to understand how visitors use it. We use traffic log cookies to analyze Site usage and improve our services; this data is used only in aggregate for statistical purposes and is not retained longer than necessary. Cookies do not give us access to your device or any information beyond what you choose to share with us.

You can accept or decline cookies when you first visit the Site, and adjust your preference at any time. Declining cookies may limit some Site functionality, and in some cases may prevent placing an order.

Links to Third-Party Websites

Our Site may occasionally link to third-party websites. We have no control over, and are not responsible for, the content or privacy practices of these sites. We encourage you to review the privacy policy of any third-party site before submitting information to it.

Controlling Your Personal Information

We do not sell your personal information. We share personal information only with the following categories of service providers, to the extent necessary to fulfill your order and operate our services:

Payment processors (such as those handling credit card, Zelle, and PayPal transactions), to process payment
Delivery personnel and logistics providers, to deliver your order
Email and SMS communication providers, to send order confirmations and updates
Our AI customer service provider (Lyro/Tidio), to operate the automated assistant described above

These providers are only permitted to use your information to perform services on our behalf, and not for their own independent purposes. We will not share your information with any other third party without your consent, except where required by law, to enforce our Terms and Conditions, to detect or prevent fraud or security issues, or to protect against imminent harm to the rights, property, or safety of the Company, our users, or the public, as permitted or required by law.

If you voluntarily disclose personal information in a public setting (such as a public review or social media post), that information may be collected and used by others outside of our control, and we cannot guarantee its protection.

We are a U.S.-based company, and our data is stored on servers located in the United States. If you are located outside the U.S., your data will be transferred to and processed in the U.S., subject to U.S. law. We take reasonable steps consistent with the EU General Data Protection Regulation (GDPR) and applicable U.S. privacy laws to protect your data to at least the minimum standards those laws require.

Disclaimer

We will never share your information with a third party without your consent or as otherwise described in this policy. Where you have consented to sharing, or where we share with a service provider as described above, we cannot control or be held responsible for how that party independently misuses your information outside the scope of the service they provide us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we collect or use your personal information, we will provide notice before the changes take effect. This Privacy Policy is current as of August 4th, 2026.

This Privacy Policy should be read together with our Terms and Conditions. In the event of a discrepancy between the two specifically regarding the handling of personal information, this Privacy Policy shall govern.

Questions

Questions regarding this Privacy Policy, our Terms and Conditions, or any other policy can be directed to info@overwoodartisanplatters.com or (786) 333-9291.