FREQUENTLY ASKED QUESTIONS

How do I place an order?

Browse our collections and find the perfect platter for your occasion.
Select your platter, then choose your quantity, size, and any add-ons, including extra crackers or meats, a personalized message, and the recipient's name, if it's a gift.
Choose your delivery date and one-hour delivery window at checkout, and confirm you agree to our Terms and Conditions.
Enter your contact info, delivery address, and payment details, then click Complete Order. That's it, you're done.

How far in advance am I able to place an order?

For local deliveries in Miami-Dade and part of Broward County, we recommend placing your order at least one day in advance to guarantee availability. Need it same-day? Email us at info@overwoodartisanplatters.com or call (786) 333-9291 and we'll do our best to accommodate you based on availability, email is usually the fastest way to reach us, since we're not always able to pick up calls right away.

For the best selection of delivery windows and peace of mind, especially around holidays or busy weekends, we recommend ordering as far in advance as possible.

What are our customer support hours?

Our customer support team is available Tuesday through Saturday, 9am–5pm ET, and Sunday, 9am–12pm ET. We're closed on Mondays. For the fastest response, email us at info@overwoodartisanplatters.com we're not always able to pick up calls right away, but we respond quickly to email.

What happens after I submit an order?

You'll receive an email confirmation with all your order details right away. In some cases, our team may also follow up with a confirmation call, for example, if we need to double-check a delivery detail or a special request.

What if I need an order for the same day?

Possibly! Email us at info@overwoodartisanplatters.com or call (786) 333-9291 and we'll do our best to accommodate you. Availability varies day to day, so the earlier you reach out, the better your chances. Email is usually the fastest way to reach us.

What is your refund policy?

Every order is carefully quality-checked before it leaves our kitchen. Even so, we ask that you inspect your order as soon as it arrives — because of the perishable nature of our products, we're unable to offer credits, refunds, or exchanges for any issue reported after 2 hours from delivery.

If something isn't right, email us at info@overwoodartisanplatters.com or call (786) 333-9291 right away, and we'll make it right.

Can I add special delivery instructions?

Yes, after selecting your platters and choosing a delivery date and time, you'll see a special request box where you can add notes for your order or delivery (gate codes, a specific drop-off spot, timing preferences, etc.). We take every request into careful consideration while preparing and scheduling your order, and we'll do our best to accommodate it. That said, since we're coordinating multiple deliveries each day, we can't always guarantee every request will be met, and we're not responsible if a specific instruction can't be accommodated.

Need to change something after you've already submitted your order? Email us at info@overwoodartisanplatters.com or call (786) 333-9291 as soon as possible, changes can only be made before your order is dispatched.

Are the boards made fresh?

Yes, every board is handcrafted with fresh, high-quality ingredients and made to order, never pre-made or held in stock.

Can I substitute or add ingredients to my board?

Substitutions are sometimes possible, depending on the specific swap, for example, crackers for extra fruits, or a salty jam for a sweet jam. Since it depends on what's being swapped and what's available, please email us at info@overwoodartisanplatters.com or call (786) 333-9291 with your request, and we'll let you know what we can do.

Adding extra meats is easy and self-serve: on the product page for any cheese board, before you add it to your cart, you'll see the option to add meat ingredients directly. Just select what you'd like, and it's included with your order.

Does my order include the Artisan Wooden Serving Board?

Most of our platters offer two serving options: our signature Artisan Wooden Serving Board, which is yours to keep, or our Eco-Luxe Palm Leaf Serving Tray, a beautiful and sustainable alternative. If you select the Artisan Wooden Serving Board option when adding your platter to your cart, it's included, and it makes a lasting, useful addition to your kitchen tableware long after the platter itself is gone. Our wooden boards come in a range of sizes, so there's one to match your order.

How do I cancel or change an order?

To cancel or make changes to your order, email us at info@overwoodartisanplatters.com or call (786) 333-9291 at least 24 hours before your scheduled delivery time, that gives us enough time to make the change before your order is prepared or dispatched. Requests made after that window may not be possible, since your order may already be in progress.

Can I pick up my order instead of having it delivered?

At this time, we're delivery-only and don't offer order pickup. All orders are delivered directly to your chosen address within our delivery hours.

What are your local delivery hours?

Our local delivery hours are 9am–5pm Tuesday through Saturday, and 9am–12pm on Sunday. We're closed on Mondays.

At checkout, clients can select a one-hour delivery window, for example, 9am–10am or 10am–11am. Anywhere within our delivery hours, and real-time availability is shown directly on the checkout page.

If you need a delivery outside of these hours, please contact us directly by phone at (786) 333-9291 or by email at info@overwoodartisanplatters.com, and we'll do our best to accommodate you.

What happens when my order arrives?

Your order is inspected for quality before it leaves our kitchen, so it arrives exactly as intended. If you're available at delivery, our driver will hand it directly to you, the sale becomes final as soon as it's delivered. If no one is available, we'll leave it in a safe spot and text you a photo so you know exactly where to find it and can confirm it arrived safely.

We stand behind every order.If anything isn't right, email us at info@overwoodartisanplatters.com or call (786) 333-9291 and we want to hear from you. Email is usually the fastest way to reach us.

Do I get a refund if I cancel my order?

Yes, if you cancel at least 24 hours before your scheduled delivery time, you'll receive a refund, minus a 3.5% transaction fee (this covers the processing fees we're charged and aren't able to recover). Refunds are typically issued promptly after your cancellation is confirmed.

Cancellations made within 24 hours of the scheduled delivery time are not eligible for a refund, since your order is likely already in progress by that point.

Can I place an order outside of business hours?

Yes, our website is open for orders 24/7, so you can place an order anytime, day or night. You'll just need to choose a delivery window within our delivery hours: 9am–5pm Tuesday through Saturday, or 9am–12pm on Sunday. We're closed on Mondays.

What happens if no one is available to receive the delivery?

If no one is available and we're unable to reach you for further instructions, we'll leave your order in a safe spot at your door and send you a photo with a courtesy message letting you know it's arrived. Please retrieve it as soon as possible, since our platters are perishable.

Once your order has been delivered and left at the provided address, Overwood is no longer responsible for its freshness or condition. We recommend having someone available at your scheduled delivery time whenever possible, to ensure your order stays fresh and arrives in the best condition.

What happens if my address doesn't come up as eligible for delivery?

We check delivery eligibility by ZIP code in your cart before you can proceed, if your ZIP code isn't in our delivery area, you won't be able to continue with a local delivery order. Once your ZIP code is approved, you'll enter your full delivery address at checkout. Be sure to select your address from the suggested recommendations as you type, rather than typing it in manually and skipping past them. Entering an address that doesn't match a real, recognized location can cause delivery issues, even if your ZIP code itself is eligible.

If you've already submitted an order and think your address may not have been entered correctly, email us at info@overwoodartisanplatters.com or call (786) 333-9291 as soon as possible so we can confirm and correct it before your order is dispatched.

Currently, we offer local delivery in Miami-Dade County and part of Broward County, Florida.

Why did I receive an ingredient that wasn't mentioned on the platter description?

Because our ingredients are fresh and sourced from the market, availability can occasionally shift due to factors outside our control, seasonality, supply, or quality on a given day. In these cases, we may substitute an ingredient with one of similar quality and flavor profile, adjust quantities, or, rarely, substitute an item within the platter, without prior notice, though we'll make reasonable efforts to notify you in advance when we can.

Every substitution is made with the same care and standards as the original selection, so your platter still reflects the quality and presentation Overwood is known for.

How long does it take to set up a Grazing Table?

Please allow 1–2 hours for setup, depending on the size and complexity of your grazing table. Our team arrives early to ensure everything is styled and ready before your guests do.

How much is Overwood's delivery fee?

We never surge or hike prices, your delivery fee is based on your delivery ZIP code, and can be checked directly on the cart page before you check out. Orders of $500 or more (before tax) qualify for free delivery.

What sizes do you offer, and how many guests does each serve?

Our platters come in three sizes: Small (serves 4–6), Medium (serves 8–10), and Large (serves 15–20). Not sure which size fits your group? Feel free to email us at info@overwoodartisanplatters.com or call (786) 333-9291 and we're happy to help you choose.

What payment methods do you accept?

We accept all major credit cards. For large orders or events, we also accept Zelle and PayPal.

Is gratuity included, or should I tip separately?

Gratuity is not included in your order total. You're welcome to add a tip for your delivery driver during checkout. For grazing tables, you'll have the option to add a tip when submitting your final payment.

What's the difference between a platter and a grazing table?

A platter is a beautifully arranged board or tray, ready to serve straight from the delivery, perfect for smaller gatherings, gifts, or office lunches. A grazing table is a larger, fully styled display set up on-site by our team, designed as a centerpiece for bigger events, think of it as an experience built for your space, not just food delivered to it. If you're planning something for around 30 guests or more, a grazing table is likely the better fit; for smaller or more personal occasions, a platter is usually the simpler choice.

Do you accommodate dietary restrictions (vegan, gluten-free, nut-free)?

We'll always do our best to accommodate dietary restrictions and preferences, though we can't guarantee availability for every request. Please email us at info@overwoodartisanplatters.com or call (786) 333-9291 with your specific needs before ordering, and we'll let you know what we can do.

Do you cater weddings?

Yes! We'd love to be part of your big day. Please email us at info@overwoodartisanplatters.com or call (786) 333-9291 to discuss your wedding catering needs, and we'll help you plan the perfect spread for your celebration.

Is there a minimum order size for corporate or event catering?

There's no minimum order size for corporate or event catering. For grazing tables specifically, our smallest setup is designed for approximately 30 guests.

Can I schedule recurring or standing orders for my office?

Yes! We offer a corporate package specially designed for recurring orders. Email us at info@overwoodartisanplatters.com or call (786) 333-9291 to learn more and get set up.

Can I track my delivery?

We do our best to have every order delivered within your chosen delivery window. If you'd like an update on your delivery, email us at info@overwoodartisanplatters.com or call (786) 333-9291 and we're happy to help.

Do you require a deposit for large or corporate orders?

Deposits work differently depending on the type of order:

Corporate and large platter orders are paid in full in advance, no separate deposit is required.

Grazing tables require a non-refundable booking deposit, starting at $250 depending on your order total, to secure your date and reserve the time and planning dedicated to your event.

For grazing table bookings specifically:

Deposits are non-refundable under any circumstances, including cancellations, changes of plans, or unforeseen circumstances.

Final payment is due at least 3 days before your event date to avoid cancellation.

If you need to reschedule, your payment can be applied to a new date as long as we're notified at least 72 hours before your originally scheduled event.

Outside of an approved reschedule, there are no other refunds, exchanges, or credits.

Have questions about your specific order or event? Email us at info@overwoodartisanplatters.com or call (786) 333-9291. We're happy to walk you through the details.

Which service do you recommend for larger events?

For events with approximately 50 guests or more, we typically recommend our Grazing Table experience whenever space and budget allow. Grazing Tables create a stunning focal point, encourage guests to mingle naturally, and offer the most memorable presentation for weddings, corporate events, baby showers, anniversaries, and other celebrations. If a Grazing Table isn't the right fit due to budget or logistics, we'll recommend the best combination of boards, platters, or individual servings instead.