FREQUENTLY ASKED QUESTIONS
How do I place an order?
Browse through our varied selection of platters and familiarize yourself with what you are looking for.
Click on the platter you would like to purchase, choose quantity, size, gift signs, write a message for the recipient and add the recipient's name. Then, you can either add it to your cart and add more platters to your order or checkout. In the next step you will be able to choose your delivery date and time (remember there is a 1 hour window from the time you choose your delivery). You must agree with our Terms and Conditions to be able to proceed with the checkout. Then, fill out your contact information, delivery information and payment method.
Click on the "Complete Order" button to place your order.
How far in advance am I able to place an order?
Orders must be placed at least 10 hours in advance. If you wish to make an order with a delivery time that is less than 10 hours in advance, contact us directly through our phone number or email, keeping in mind that there might be a rush fee. *AMID THE UNPRECEDENTED SITUATION WE'RE GOING TROUGH WE ARE REQUIRING ALL ORDERS TO BE PLACED AT LEAST 24 HOURS BEFORE DELIVERY DATE AND TIME*
What are our customer support hours?
Overwood customer support is here to help from 9am to 6pm ET Monday through Saturday, and 9am to 4pm ET on Sunday.
What happens after I submit an order?
After we receive your order, you will get an emailed confirmation with the details of your order and you might also get a confirmation phone call, if needed.
What if I need an order for the same day?
You can place an order for the same day as long as it is placed at least 10 hours before delivery time. Keep in mind there might be a rush fee.
What about reimbursements?
Every order is patiently made with the utmost care and checked for quality before it is despatched to its location. Once the order is delivered to you please make sure you check your order carefully, as there will be no credits, refunds or exchanges unless you submit your complaint WITHIN 2 HOURS of receipt.
What about special delivery instructions?
Once you have selected the platters, added them to your cart and chose a delivery date and time, you will have the opportunity to add special requests in the special request box either to your order or to your delivery instructions that we will take into careful consideration while we are preparing your order.
If you need to make a change after you submit your order, contact us through our phone number or email as soon as possible so we are able to make the change before your order is dispatched.
Are the boards made fresh?
Every board is made with the freshest ingredients and made to your taste and satisfaction.
Am I allowed to substitute ingredients and/or add extra ingredients?
Every ingredient on each of our creations is selected with our expertise and mindful consideration of the experience of each board. If you would like to make a change to any of our platters, please contact us by phone or email. Also, we offer the option to add meat ingredients on any of our cheese boards if you wish.
During Online Ordering, once you click on any cheese board, the various extra options to add to the board from our meat ingredients will be present.
Will I receive an order confirmation?
Yes. Once you have placed an order, you will receive an email confirmation with the details of your order soon thereafter.
Does my order include the artisan wood cutting board?
Yes, the beautiful artisan board that carries your food will be yours to keep. Our wood boards come in different sizes for your convenience and will be a great and fancy addition to your collection of kitchen tableware.
How do I cancel or change an order?
If you need to cancel or change an order, please contact us directly through our phone number at (786) 333-9291 or by email at email@example.com at least 24 hours prior to your scheduled delivery time so that we can make the corresponding changes before your order is prepared or dispatched.
Would I be able to pick up my order instead of having it delivered?
We take pride in our reliable and speedy delivery of our products. Therefore, we do not offer an option to pick up your order. If you have a necessary request to pick up an order, contact us directly through our phone number at (786) 333-9291 and we will do our best to accommodate.
Which times can I order delivery for?
Our delivery hours are from 9am to 6pm. In case you need a delivery outside of these hours, contact us directly through our phone number or email.
What happens when my order arrives?
When your order arrives to your destination, it will be inspected and checked for quality. You will then be asked to sign a receipt acknowledging your satisfaction with the product and then the sale becomes final.
Because of our commitment to quality and customer service, we will ensure that your order arrives in optimal condition and we will always be open to your feedback.
Do I get a refund if I cancel my order?
Cancellations need to be made at least 24 hours before the scheduled delivery time and a refund will be issued in short order. Please note all refunds will incur a 3.5% transaction fee that will be discounted from the total refund. We are unable to issue refunds when an order is cancelled within 24 hours of its scheduled delivery time.
Can I order during closed business hours?
Yes. You can order 24 hours a day, 7 days a week through our website, but you must choose a delivery time between our marked Delivery Hours, which are from 9am to 6pm.
What happens when there isn’t someone present to receive the delivery?
If there is no one available to receive the delivery, the recipient will have 24 hours to reach out to us directly and reschedule a new delivery date and time. Keep in mind that we are not responsible for the condition of the food at the time of the second attempted delivery. In the case that no one is available to receive the second attempted delivery, the order will be marked as completed and the client will have to order again through our website.
What happens if my address does not appear on the map for delivery?
If it appears that we do not offer our delivery services to your area, just contact us directly through our phone number and we will personally assist you. Remember we are continually growing and we will do our best to satisfy your requests. CURRENTLY, WE ONLY DELIVER IN MIAMI-DADE AND BROWARD COUNTY IN THE STATE OF FLORIDA.
Why did I receive an ingredient that was not mentioned on the platter description?
Given the perishable nature of many of our ingredients, and market conditions and product supply beyond our control, we reserve the right to adjust the quantity of any ingredients in an Overwood platter, to discontinue the use of any ingredient or Product, or to substitute any ingredients or entire Overwood platter, all without notice. While we make every effort to ensure that you are provided with the very best ingredients for our platters, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to delivery.
How long does it take to set up a Grazing Table?
Please allow between 1 - 3 hours for us to set up, depending on the size and requirements of your grazing table.
What if I don't know what to do with the beautiful cutting board after all the food on it is gone? Can I return it?
We encouraged clients who do not want to keep our beautiful high quality cutting boards to give it away; give it to a family member, give it to a friend or allow one of your guests to take it home. In case you still don't have a use for it, we offer a free pick up service and we'll gladly take it off your hands. Just have in mind we do not offer any refunds for it. Contact us by phone or email to schedule a pick up time.
How much is Overwood delivery fee?
We never surge or hike prices, our delivery fees depend on your order's dollar amount (does not include taxes). For your convenience, we've listed our delivery fees below:
- $0.00 - $149.99 Delivery fee is $12.99.
- $150.00 - $199.99 Delivery fee is $9.99
- Above $200 Delivery fee is FREE
- Orders to be delivered outside our delivery area, there is an Out-Of-Delivery-Area-Fee of $50.00