FREQUENTLY ASKED QUESTIONS
How do I place an order?
Browse through our varied selection of platters and familiarize yourself with what you are looking for.
Click on the platter you would like to purchase, choose quantity, size, gift signs, write a message for the recipient and add the recipient's name. Then, you can either add it to your cart and add more platters to your order or checkout. In the next step you will be able to choose your delivery date and time (remember there is a 1 hour window from the time you choose your delivery). You must agree with our Terms and Conditions to be able to proceed with the checkout. Then, fill out your contact information, delivery information and payment method.
Click on the "Complete Order" button to place your order.
How far in advance am I able to place an order?
Orders must be placed at least 3 hours in advance for local deliveries and 2 hours in advance for pickups in Miami-Dade and Broward counties. For deliveries in Palm Beach county, orders must be placed the day before by 11:59pm ET. For nationwide shipping we use 2-day (2 business days) express shipping.
What are our customer support hours?
Overwood customer support is here to help from 10am to 5pm ET Tuesday through Saturday, and 10am to 2pm ET on Sunday. We are Closed on Mondays.
What happens after I submit an order?
After we receive your order, you will get an emailed confirmation with the details of your order and you might also get a confirmation phone call, if needed.
What if I need an order for the same day?
You can place an order for the same day as long as it is placed at least 3 hours before delivery time and 2 hours for pickups. SAME-DAY DELIVERIES ARE ONLY AVAILABLE IN MIAMI-DADE AND BROWARD COUNTIES.
What about reimbursements?
Every order is patiently made with the utmost care and checked for quality before it is despatched to its location. Once the order is delivered to you please make sure you check your order carefully, as there will be no credits, refunds or exchanges unless you submit your complaint WITHIN 2 HOURS of receipt.
What about special delivery instructions?
Once you have selected the platters, added them to your cart and chose a delivery date and time, you will have the opportunity to add special requests in the special request box either to your order or to your delivery instructions that we will take into careful consideration while we are preparing your order.
If you need to make a change after you submit your order, contact us through our phone number or email as soon as possible so we are able to make the change before your order is dispatched.
Are the boards made fresh?
Every board is made with the freshest ingredients and made to your taste and satisfaction.
Am I allowed to substitute ingredients and/or add extra ingredients?
Every ingredient on each of our creations is selected with our expertise and mindful consideration of the experience of each board. If you would like to make a change to any of our platters, please contact us by phone or email. Also, we offer the option to add meat ingredients on any of our cheese boards if you wish.
During Online Ordering, once you click on any cheese board, the various extra options to add to the board from our meat ingredients will be present.
Will I receive an order confirmation?
Yes. Once you have placed an order, you will receive an email confirmation with the details of your order soon thereafter.
Does my order include the artisan wood cutting board?
Yes, the beautiful artisan board that carries your food will be yours to keep. Our wood boards come in different sizes for your convenience and will be a great and fancy addition to your collection of kitchen tableware.
How do I cancel or change an order?
If you need to cancel or change an order, please contact us directly through our phone number at (786) 333-9291 or by email at email@example.com at least 24 hours prior to your scheduled delivery time so that we can make the corresponding changes before your order is prepared or dispatched.
Would I be able to pick up my order instead of having it delivered?
Yes! You can pick your order up at our store located at 2030 S Douglas Rd. #102, Coral Gables, FL 33134.
Which times can I order local delivery for?
Our local delivery hours are from 10am to 5pm from Tuesday to Saturday, and 10am to 3pm on Sundays. In case you need a delivery outside of these hours, contact us directly through our phone number or email.
What happens when my order arrives?
When your order arrives to your destination, you will then be asked to sign a receipt acknowledging your satisfaction with the product and then the sale becomes final. (DUE TO COVID WE HAVE STOPPED CHECKING ORDERS AND REQUESTING CUSTOMERS TO SIGN A RECEIPT, SALE BECOMES FINAL AS SOON AS ORDER HAS BEEN DELIVERED).
Because of our commitment to quality and customer service, we will ensure that your order arrives in optimal condition and we will always be open to your feedback.
Do I get a refund if I cancel my order?
Cancellations need to be made at least 24 hours before the scheduled delivery time and a refund will be issued in short order. Please note all refunds will incur a 3.5% transaction fee that will be discounted from the total refund. We are unable to issue refunds when an order is cancelled within 24 hours of its scheduled delivery time.
Can I order during closed business hours?
Yes. You can order 24 hours a day, 7 days a week through our website, but you must choose a delivery time between our marked Delivery Hours, which are from 10am to 5pm Tuesday - Saturday. And 10am to 3pm on Sundays. We are closed on Mondays.
What happens when there isn’t someone present to receive the delivery?
If there is no one available to receive the local delivery and we are not able to reach the customer for further instructions, we will leave your order on your doorstep, take a picture and send it to you with a courtesy message to let you know you must pick it up as soon as possible. WE SUGGEST YOU MAKE SURE SOMEONE WILL BE HOME AT TIME OF DELIVERY! For nationwide shipping, package will be left by your front door; please make sure to pick it up as soon as possible.
What happens if my address does not appear on the map for delivery?
If it appears that we do not offer our local delivery services nor shipping to your area, just contact us directly through our phone number and we will personally assist you. Remember we are continually growing and we will do our best to satisfy your requests. CURRENTLY, WE ONLY OFFER LOCAL DELIVERY IN MIAMI-DADE, BROWARD AND PART OF PALM BEACH COUNTY IN THE STATE OF FLORIDA. NATIONWIDE SHIPPING IS AVAILABLE WITHIN THE 48 CONTIGUOUS STATES.
Why did I receive an ingredient that was not mentioned on the platter description?
Given the perishable nature of many of our ingredients, and market conditions and product supply beyond our control, we reserve the right to adjust the quantity of any ingredients in an Overwood platter, to discontinue the use of any ingredient or Product, or to substitute any ingredients or entire Overwood platter, all without notice. While we make every effort to ensure that you are provided with the very best ingredients for our platters, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to delivery.
How long does it take to set up a Grazing Table?
Please allow between 1 - 2 hours for us to set up, depending on the size and requirements of your grazing table.
What if I don't know what to do with the beautiful cutting board after all the food on it is gone? Can I return it?
We encouraged clients who do not want to keep our beautiful high quality cutting boards to give it away; give it to a family member, give it to a friend or allow one of your guests to take it home. In case you still don't have a use for it, we offer a free pick up service and we'll gladly take it off your hands. Just have in mind we do not offer any refunds for it. Contact us by phone or email to schedule a pick up time.
How much is Overwood delivery fee?
We never surge or hike prices, our delivery fees depend on your order's dollar amount (does not include taxes) and the delivery zip code. PLEASE NOTE ALL ORDERS ABOVE $300.00 (before taxes) HAVE FREE DELIVERY! IT DOES NOT APPLY TO NATIONWIDE SHIPPING.
Should I use LOCAL DELIVERY or SHIPPING?
If your delivery address is located within Miami-Dade, Broward or Palm Beach Counties, the Overwood delivery team will take care of delivering your order, so you must use LOCAL DELIVERY. On the other hand, if your delivery address is outside these three counties, you must use SHIPPING and we'll make sure it arrives in 2 business days (Orders placed after 9:00am PT / 12:00pm ET will ship the following Tuesday, meaning it will arrive on Thursday).